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The staff here at Andy's Auto
Sport is absolutely committed to delivering a
happy and pleasant experience to each and every
one of its customers. We consider it a privilege
to have an opportunity to serve our customers,
and we do not take lightly the responsibility of
fulfilling orders in an accurate, timely
fashion. Our mission is undoubtedly to serve
customers to the best of our ability in selling
automotive aftermarket parts. In serving our
mission, we always welcome feedback from our
valued customers. Please feel free to contact us
if you have any questions, concerns or comments
- we would be happy to hear from you!
Click
here to download Company Policies in Adobe
Acrobat (.PDF) format
Have confidence when you
order from us. If you are not satisfied with any
item you order from us, you may return it within
30 days from the date of receipt for store
credit or for a refund. Returned merchandise
must include all original packaging and
paperwork, and must be packaged properly so as
to avoid shipping damage. Returned merchandise
that does not arrive in appropriate condition
will not be refunded. Unfortunately, shipping
charges cannot be refunded unless we made an
error in the fulfillment of the order. Our goal
is to give our customers the highest level of
service possible, and in order to achieve such,
it is essential that our customers can shop
knowing their well-being is protected.
Please be sure you truly want
something before you order it. If an order has
been shipped, a 10% re-stocking fee will be
assessed on cancellations, and you will be
responsible for shipping costs to get the
products back to us in good condition. In the
case that you receive an item that is not what
you ordered or is defective or damaged, then you
are entitled to either a full refund or a
replacement product at no extra charge.
When receiving your order, be
certain that you got exactly what you ordered.
Remember that if you use, paint, or modify parts
ordered in any way whatsoever, you will take
over full liability for the parts. We recommend
professional installation of automotive
aftermarket parts by entities that have
experience installing aftermarket products. We
have a number of technicians on our staff who
are always more than happy to help with any
installation questions, so please don't hesitate
to contact us if you have any questions.
Andy's Auto Sport packs all
merchandise carefully to prevent damage during
shipments. Nevertheless, damage may occasionally
occur in transit. Any damage during shipment is
the responsibility of the carrier, so long as
the package is not signed for as being in good
condition (in which case the consignee of the
package is liable). It is important that the
parts be thoroughly inspected upon receipt for
shipping damage. If damage is observed, either
note damages in detail on the paperwork when
signing for it, or simply refuse it due to
damage. In the case of a shipment signed for as
damaged or refused due to damage, Andy's Auto
Sport will file a claim with the shipping
company, but it is important to understand that
this will not be possible without a damage
inspection by the shipping company. Such
inspection may need to be scheduled at a time
other than the original time of delivery. Upon
receipt of a damage inspection report from the
shipping company, Andy's Auto Sport will file a
claim and will credit the customer for the
order, either with the same parts already
ordered (to be shipped out immediately) or with
store credit.
Andy's Auto Sport is not
liable for anything resulting from changes in
its website or pricing discrepancies.
Andy's Auto Sport
manufactures and distributes aftermarket parts
that are tailored for specific vehicles.
Nevertheless, parts in the automotive
aftermarket are not necessarily of OEM quality
for every car, and by purchasing parts from
Andy's Auto Sport, the customer acknowledges
this ubiquitous truth about automotive
aftermarket parts.
If for any reason an order is
not paid in full by the time the customer has
received the order, then they will be
responsible for any applicable collection
charges. If a customer account is assigned to
collections, the collections cost alone will be
50% of the amount due, and the customer will be
liable for that cost.
If there are any questions or
concerns about orders placed or anything else
regarding our products, please feel free to
contact us at any time. We can be reached by
phone (1-800-419-1152) or by email (andyskits@sbcglobal.net)
and would be happy to answer any questions you
might have.
Any information obtained from
our customers in the process of fulfilling
orders will not be shared with any other parties
whatsoever.
Thanks for giving us an
opportunity to serve you!
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